Principles of personal data processing

GDPR version 1. effective from 25.5.2018

Our e-shop www.kubisport.cz , Kubisport s.r. 227 93 968, with registered office at Vladimíra Komárka 610, 513 01, Semily (hereinafter referred to as the "Controller") clearly and openly discloses how it processes your personal data in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, the General Data Protection Regulation (hereinafter referred to as the "GDPR"). Our company Libor Kubeš - KUBISPORT declares that

we respect your right to privacy. In the interest of transparency, this policy provides detailed information about what personal data we process, for what purpose, for how long, to whom we transfer it, what your rights are and much more.

1. Privacy is a priority for us in everything we do.

Your trust is important to us. We respect your control over your personal data and digital content and it is our priority to prevent any unauthorised access to it. Whenever we ask you for information, we need it, that's all we ask. We use a double opt-in feature to verify your email.

What personal information do we request from you?

We collect personal information that you provide to us, for example when you order something, contact us or provide a review of a purchase or item. The personal data you provide to us includes both mandatory data: contact information and payment information and optional data. You cannot purchase from us without providing the mandatory data. You voluntarily provide us with personal data where we ask for your consent, e.g. for registration, newsletter, advice, discussions, reviews, etc., to the extent indicated therein.

How do we use your personal data?

For example, we need your data for the following purposes:

• To create and manage your personal account (registration)
• To process your orders, deliver goods, handle returns or complaints
• To send you updates on the status of your order by text message
• Contact you in case of problems with the delivery of your ordered goods
• Answer your questions and inform you about new and changed services
• Send you commercial communications about current promotions and discounts (newsletter)
• Manage your account and check your payment record
• To carry out analyses to provide you with relevant goods
• To check your age due to legal regulations regarding online shopping
• Send you satisfaction surveys to give you the opportunity to influence our offer and services
• To test and improve our systems through which we provide our services
• To prevent misuse of our services
•  

We will retain your personal data for as long as necessary, and in particular for the purposes set out above:

• For purchases with or without registration, for a period of three years, with the new three-year period starting from the date on which I place my last order,
• for the evaluation of purchases or goods for a period of three years,
• for sending commercial communications without making a purchase, discussion, watchdog, contact form, advice, product enquiry, etc. for a period of one year,
• or for a statutory period (for 11 years of the data on the tax document, fulfilling the legal obligation under Act No. 235/2004 Coll., on value added tax, as amended).

Thereafter, your personal data will be deleted if you do not agree to the extension of the processing of your personal data.

2. We will protect you

Improving our services. We have taken technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continually adapt our security measures in line with technological advances and developments. To make card payments with us as secure as possible, all information is sent in encrypted form using SSL. This means that the information passes through a secure connection and that your credit card details cannot be read by external parties. When you pay by card, we work with an authorised payment facilitator who helps us verify directly with your bank that the card is valid for purchases. We do this through our services and by sharing information with you. The data we collect from you is stored only within the European Union.

3. Decide how much you share with us

To provide you with even better service and relevant news, we collect information about how our apps are used. This means that when you use our website, we find out what features are used most often and what actions trigger error messages. However, if you don't like tracking, you can turn on anonymous mode on your browser or set cookies. Read more in the Cookie Policy.

You can also revoke your consent by clicking on the "Unsubscribe Newsletter" link in the email sent to you or by contacting us at Kubisport Ltd. Vladimíra Komárka 610, 513 01, Semily. The administrator is Ing. Libor Kubeš.

4. We choose service providers we can trust

We are part of an internet company in which we cannot exist without external providers. The data we obtain may be made available to these processors:

External collaborators of KUBISPORT, s.r.o. according to the specific activity (accounting, programming), but always in accordance with the rules for the handling of personal data. The administrator of the e-shop is the company IDEATECH, s.r.o. Dlouhá 730/35, Staré Město, 110 00 Prague. Other providers of processing software - Stormware s.r.o., Microsoft. We do not currently use any other providers of services and applications.

We never provide, sell or exchange your data with third parties for trading purposes.

5. What are your rights?

You have the right to request information about what personal data we hold about you (free of charge once a year). If this information is incorrect or incomplete, you can ask us to correct or remove it. We cannot remove your data if we are prevented from doing so by legal data retention regulations, such as the Accountancy Act, or for other valid reasons such as outstanding debts. You have the right to withdraw your consent to the processing of your personal data at any time (Art. 7(3) GDPR), the right to request access to your personal data (Art. 15 GDPR), the right to rectification (Art. 16 GDPR) or erasure (Art. 17 GDPR), the right to restriction of processing (Art. 18 GDPR), and to object to processing (Art. 21 GDPR), the right to portability of that data to another controller (Art. 20 GDPR), as well as the right to lodge a complaint with the Office for Personal Data Protection if you believe that our company is processing personal data in violation of the GDPR (Art. 77 GDPR). In the event of exercising the above rights, you can contact Kubisport s.r.o - object JV areal Nádražní 92, 513 01 Semily.

6. There is no privacy without security

Secure services help keep personal information safe from cyber attacks and prying eyes. There is no guarantee of privacy without security. With our commitment to cybersecurity, we can offer you truly secure digital services.

7. Heureka Verified by customers

We determine your satisfaction with your purchase through email questionnaires as part of the Verified by Customers program in which our e-shop participates. These are sent to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services. The processing of personal data for the purpose of sending questionnaires within the framework of the Verified by Customers programme is carried out on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use a processor, the operator of the Heureka.cz portal, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address to the processor for these purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires. You can object to the sending of email questionnaires within the framework of the Customer Verified programme at any time by rejecting further questionnaires using the link in the email with the questionnaire. If you object, we will not send you the questionnaire any further.